I am a vegan loving mother of 4. I grew up on Sea Moss gels and have been making for years. I only use the best organic products and practices. My children take sea moss gel and elderberry syrup daily and do not get sick. Due to the nature of our products we do not accept returns or refunds. If your package is damaged we will work with you, so please read details on what you are ordering. We trying to get all gels and wholesale out in a timely manner but sometimes things are out of our control such as the post office. Please ask all and any questions.